Quality English Editing & Proofreading Services for Scientific Manuscripts

Enago's Quality Pillars

We have developed a five-pronged quality assurance system based on the experiences accumulated from every manuscript we helped publish since 2005. Click on the quality pillars below to find out more.

01Enago Promise

We guarantee that your manuscript will not be rejected due to language or formatting issues. In rare cases when such rejection happens, we will offer a full refund.*

Unlimited
Edits

We will edit your manuscript until you are satisfied with the quality, no questions asked.

Money Back
Guarantee

If your manuscript is rejected by a journal for language issues, we will provide you with a full refund.*

Quality Check Process

STEP01

Complaint Assessment

  • If you are dissatisfied with any aspect of our service, we do our utmost to provide a swift and appropriate resolution. After the preliminary assessment, we will assign your manuscript to a senior editor for further revision.
  • There is no limit to the number of editing rounds we offer. We will continue to edit your document until you are satisfied with the quality.
STEP02

Quality Management Team

  • Simultaneously, our quality management team reviews all the complaints.
  • The team ensures that all aspects are taken into consideration during the review process.
  • Once the problem is identified, the Team decides on the corrective measures to be taken to address the situation.


STEP03

Next Steps

  • Actions will be taken if any systemic issue is identified during the quality review.
  • We ensure that all of your concerns are addressed and that a satisfactory resolution is provided.
  • We will exclude the editors who have worked on the assignment in question from your future orders. We will provide a refund if the quality issues are substantial.

02High-Caliber Editors

Quality is at the core of what we do. To deliver best-in-class quality, we only employ editors who are native English speakers with PhD or Master's degrees. Our Two-Editor system ensures that your manuscript goes through at least two rounds of rigorous editing. All our editors must pass our internal quality benchmarks and periodic assessments, and are given regular feedback on their work.

Editor
Qualifications

Our editors are PhD or Master’s degree holders averaging 19.4 years of academic editing experience. We only recruit expert editors to ensure the highest standard of quality.

Subject Area
Matching

We assure language clarity and technical accuracy by assigning subject-area experts with technical competency in your research field to edit the manuscript.

"Two-Editor"
System

All manuscripts are reviewed by at least two expert native English-speaking editors. The first editor focuses on the technical aspect, and the second on language consistency and clarity.

03 Personalised Customer Support

Our dynamic customer service team consists of professionals with extensive experience in helping authors submit their research to journals. We will tailor solutions for your requirements. Our team offers seamless, 24/7 support to resolve all your queries via chat, call, and email.

Highly Experienced
Timely Response
24/7 Email Support
Speak Your Language

04 Never Miss a Deadline

Enago strictly adheres to the deadlines. We understand that a missed deadline delays the next steps in your publication journey and pledge never to breach our promise to clients. With Enago, you can rest assured that we will always meet your timeline!

On-Time Delivery
Efficient Workflow
Our Commitment

05 Continuous Improvement

At Enago, we follow the Kaizen principle of continuous learning and improvement, which is why we value our clients' feedback above all else. We take all feedback seriously, and whenever any issue is highlighted, our dedicated Quality Team works to identify the causes and propose solutions. This is how we continuously improve our systems and processes to deliver the best service quality and experience.

Feedback management

Systemic Solutions

We identify the root cause of customer dissatisfaction and optimize our processes to find pragmatic solutions.

Systemic Solutions

Striving to be the Best

We adhere to the principle “Author First, Quality First.” Therefore, nothing gives us greater satisfaction than positive feedback from our authors!


Mon - Fri 4:00-18:00(GMT)|Sat 4:00-12:00(GMT) Enago-Contact-tel:+13024988358+1(302)-498-8358

Money Back Guarantee Terms & Conditions


  • The Money Back Guarantee only applies to our Substantive Editing and Copy Editing services.
  • Requests should be made within 14 days after delivery and should specify the parts in the manuscript that you are not satisfied with.
  • If your manuscript is rejected by a journal solely due to English quality, please notify us within 180 days after delivery. We will conduct a quality review and issue a refund if the case warrants it.
  • Before deciding on the refund, we will re-edit your manuscript at least three times to rectify the problems identified by you.
  • The amount of refund will be determined on the following points:
    • Manuscript word count
    • The English Editing service chosen
    • The severity of the quality issues
  • If you have revised the delivered manuscript before submitting it to a journal, we may not be able to provide a refund, depending on the nature and extent of your revisions.
  • The refund will be credited to your Enago Wallet. Currently, we cannot refund via other payment methods such as credit cards or bank transfers.
  • The Money Back Guarantee is only available to individual customers who have ordered English Editing services from www.enago.com.
Ask a Question
If you have any questions, please feel free to contact us using the form below. Our representative will reply soon. Alternatively, you can also write to us at orders@enago.com